• Starting range: $62,400 – $66,206/year
• 40 hours per week/Monday-Friday 9:00 a.m. to 5:30 p.m., occasional nights & weekends
• Benefits including health & dental, PTO, earned sick time, matching retirement

Make a Difference Through Purpose‑Driven Work

Are you compassionate, highly organized, and energized by helping people access the resources they need to thrive? Come join The Open Door team! We’re looking for a Client Services Manager who will make a meaningful impact by supporting clients through SNAP navigation, leading a dedicated team, and strengthening community connections. In this role, you’ll blend direct client interaction with behind‑the‑scenes case management to ensure individuals and families get the support they deserve.

The Open Door is a leading food equity organization based in Gloucester on Boston’s North Shore with a mission is to alleviate the impact of hunger in our community. The organization provides critical food resources to 11,893 people annually. This is an opportunity to use your skills to make a difference.

What You’ll Do

You’ll be at the heart of our client support operations — welcoming community members with compassion, leading a dedicated team, and making sure people can access the resources they need to thrive.

• Client Support & Case Management: Build trust with clients and families, maintain strict confidentiality, complete intakes, arrange appointments, support hardship delivery requests, and provide consistent follow‑up to help clients achieve positive outcomes.
• SNAP Navigation & Advocacy: Guide clients through SNAP applications, interim reports, and recertifications; gather and submit documentation; maintain detailed case notes; screen ABAWDs; and advocate with DTA to resolve issues and secure benefits.
• Team Leadership & Coordination: Supervise SNAP Client Services Associates, the ESL Advocate, volunteers, and interns — providing guidance, training, and a supportive, trauma‑informed environment.
• Data Tracking & Reporting: Keep accurate daily spreadsheets, update SNAP data weekly, maintain reimbursement records, track MLRI high‑priority issues, and deliver monthly data reports to leadership.
• Community Outreach & Engagement: Conduct quarterly outreach to “SNAP Gap” clients, promote workshops and pilot programs, plan and execute SNAP outreach events, and represent The Open Door at community gatherings and health fairs.
• Resource & Program Support: Keep resource materials up to date across all locations and facilitate ongoing Trauma‑Informed Care training for staff.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate overview of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.).

What You’ll Bring

• Prior SNAP case management experience
• Lived experience preferred
• A deep commitment to equity, dignity, and expanding access to essential resources.
• Experience in human services, case management, advocacy, or related community‑focused work, with the ability to learn new systems and regulations quickly.
• Strong communication skills — empathetic with clients, clear with partners, and confident documenting casework.
• A people‑centered, trauma‑informed approach, and the ability to work respectfully with individuals from all backgrounds.
• Leadership skills that support collaboration, coaching, and effective supervision of staff, volunteers, and interns.
• Excellent organization, follow‑through, and comfort managing detailed data accurately.
• A flexible, solutions‑oriented mindset with the ability to work both independently and as part of a team.
• Reliability, professionalism, and availability for occasional evening/weekend needs.

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The Open Door is an equal opportunity employer.

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Interested? Contact us right now!