POSITION: RECEPTIONIST

Supervisor:  Call Center Coordinator          Schedule: Monday – Friday, 12:30 – 5:30, part time 

Pay Rate: $18.00 per hour Benefits: Daily lunches, life insurance, AD&D  

insurance, well-being benefit, holidays 

General Summary 

The Receptionist is responsible for greeting all visitors to The Open Door, in person and by phone. Front desk must be staffed at all times during shifts.   

Reception 

1. Assist with incoming and outgoing phone calls, emails, and online chats on the website: 

1. Professionally assist all callers with their needs, answer questions about TOD programs and services.  Forward all non-general inquiries to appropriate team members. 

2. Read and respond to email accounts related to position.  

3. Assist clients in making appointments on foodpantry.org. Appointments are made for special events, Second Glance donations, and referrals.  

4. Use Acuityscheduling.com to manage client appointments. 

5. Use TransPerfect, a translation service, for communication with non-English speaking callers and visitors. 

2. Practice customer service and greet visitors: 

1. Greet all visitors coming to 28 Emerson Avenue. 

2. Notify appropriate team members of incoming visitors, vendors and/or service personnel with name, organization and purpose of meeting.   

3. Receive packages from delivery drivers; notify team members of packages available for lobby pickup. 

3. Daily sanitation:  

1. Sanitize shared work station after use (keyboard, pens, mouse, desk, phone, etc.) 

4. Administrative support for managers and directors, to include but not be limited to: 

1. retrieving mail from company mail box 

2. distributing mail to appropriate staff 

3. opening and distributing all packages to TOD 

4. greeting vendors to TOD 

5. assisting with mailings 

6. distributing and/or mailing bi-weekly sealed employee paychecks 

7. laminating materials for team members. 

8. maintain monthly birthday cards for team member signatures 

9. ensure postage meter has postage and ink. Update postage as needed. 

Call Center 

5. Grocery order requests:  

1. Remind client of their SmartChoice™ login credentials, if they can shop independently. 

2. Forward SmartChoice™ order calls to Call Center team in a timely manner. 

3. Update SmartChoice™ when a client provides updated contact/family information.  

6. Log meals delivery requests:  

1. Update the Food Requests document when a client requests a meals delivery.  

2. Update the Food Requests document when a client provides updated contact information.  

3. Communicate client updates with Call Center and Delivery team members.  

Special Events may include holiday meal distributions and other events to be determined. 

Professional Responsibility 

1. Support and promote the mission of The Open Door 

1. Participate fully as a team member of The Open Door. 

2. Use practical strategies to connect people to good food. 

3. Engage others in the work of building food security. 

2. Communicate the mission of The Open Door in all aspects of the job. 

3. Incorporation of Trauma Informed Care principles into all interactions with staff, volunteers, clients, donors and the public. 

4. Demonstrate the values of The Open Door: Communication, Respect, and Compassion. 

Disclaimer 

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.). 

Knowledge, Skills and Abilities Required 

1. A commitment to social justice and the mission of The Open Door. 

2. An individual who is highly motivated and an independent worker. 

3. Excellent written and verbal communication skills. 

4. A valid driver’s license. 

5. Flexible and adaptable and able to multitask with keen attention to detail. 

6. Work with a team of people of all cultures, races, faiths, life styles and age groups. 

7. Ability and willingness to work some evening and/or weekend hours as needed. 

8. The ability to lift 50 lb boxes and to carry equipment and supplies. 

9. Excellent customer service skills and a hospitable and patient demeanor. 

For more information about The Open Door, visit our website at FOODPANTRY.org

To apply for this position, please send resume and cover letter to: 
 

Marcia Hubbard, Director of Finance and HR 

28 Emerson Avenue, Gloucester, MA 01930 

Email preferred: marcia.hubbard@foodpantry.org 

The Open Door has been and will continue to be an equal opportunity employer. It is TOD’s objective to afford equal opportunity to all Employees and applicants without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin or perceived national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.